Refund & Deposit Policy

This policy explains deposits, payment, and refunds for service at Route 133 Auto, 209 Essex Ave, Gloucester, MA 01930.

Estimates

We provide an estimate before beginning work. We will contact you for approval before performing work that materially exceeds the approved estimate.

Deposits

For larger repairs and for special-order or non-stock parts, we may require a deposit before we order parts or schedule the work. Because special-order parts are purchased specifically for your vehicle:

• Deposits applied to special-order or non-returnable parts are non-refundable once the parts have been ordered.
• Deposits for scheduled labor may be refunded if you cancel at least 48 hours before the appointment, less any parts already ordered or restocking fees charged by our suppliers.

Completed work and parts

Payment for completed service is due at pickup. Parts installed and labor performed are not refundable once the work is complete. Many parts carry a manufacturer's warranty, and our workmanship is covered as described in our Terms of Service. If you believe there is a problem with our work, contact us and we will make it right consistent with that warranty.

Diagnostic fees

Diagnostic time is a service we perform and is generally non-refundable, whether or not you proceed with the recommended repair.

How to request

To ask about a deposit or refund, call 978-283-3331 or email contact@route133auto.com with your name, vehicle, and invoice or estimate number.